SHOP MANAGER

If you are kind, honest, and LOVE specialty coffee culture, keep reading to see if you have what it takes to be the Shop Manager at First Avenue Coffee

Position Overview:

The role of the Store Manager is to lead the assigned location successfully by taking ownership of the location and maintaining an organized and efficient process for regular operations. The Store Manager runs the location with attention to detail, creating a vibrant customer culture and a healthy team setting. They execute First Avenue Coffee’s high standards and hold the team accountable to these standards.

The Store Manager’s responsibilities include all day to day operations of their location, managing and training barista staff, educating customers on our menu, making recommendations based on customer preferences, up-selling special items, and taking orders.

To be successful in this role, the Store Manager will be honest, kind, and have leadership skills, time management skills, organizational skills, customer service skills, knowledge of brewing methods, traditional espresso drinks, latte art, and specialty drinks, and a motivation to keep the store clean and presentable. They should be flexible to work various shifts throughout the weekly schedule. Humor, professionalism, a willingness to learn, and a strong work ethic are all necessary components of the job. 

This position’s compensation includes salary and tips.

Store Manager Duties:

  • Work with owners on a personal level to develop growth plans and overall excellence that is expected from First Avenue Coffee
  • Work with owners and team members to create dynamic seasonal menus and coffee drinks
  • Work with Head Baker to develop ongoing food specials that will surprise and delight our customers
  • Design and implement a comprehensive marketing and promotions program for the store
  • Set a positive tone and strong work ethic, leading by example
  • Train and educate your team on First Avenue Coffee’s process and policies
  • Communicate information and any changes to your team
  • Make the barista schedule, working with availability and shift preferences as much as possible
  • Manage cash for your location:
    • Deposit cash twice a week (usually Monday and Friday)
    • Maintain sufficient rolled coin and small bills in the safe
  • Hold your team accountable using First Avenue Coffee’s discipline protocol (the steps in this protocol should be discussed/carried out in person, not over texts, emails or phone calls)
  • Keep the store clean and presentable, modifying checklists as needed to maintain a clean environment
  • Inventory and Ordering
  • Achieving financial targets and sales growth
  • Creating or improving operational systems to guarantee business well-being
  • Passion for innovation and creativity in beverage offerings
  • Looking to implement new ideas for store growth and sales
  • Cover shifts as needed
  • Review and respond to email daily
  • Recruit, hire, train, schedule, and manage staff to meet, or exceed expectations of their job descriptions
  •  

Duties while working a shift:

First Priority – Customers

  • Immediately greet customers as they enter
  • Engage customers before taking orders (i.e. “How are you today?”)
  • Educate customers on menu items and answer any questions they ask
  • Discern customer’s preferences and make recommendations accordingly
  • Take orders while paying attention to details (i.e. preferences of roast, dairy and syrup)
  • Receive and process payments (cash and credit cards)
  • Serve prepared food, like cookies, pastries and muffins
  • Prepare and serve beverages following recipes

Second Priority – Between Customers

  • Open and close the store (first and last person here)
  • Assess what needs to be accomplished in your shift, then prioritize and delegate
  • Keep your team moving and working, checking for quality and thoroughness
  • Set up and complete roasting batches (when in Ellet)
  • Manage syrup and caramel drizzle quantities and make as needed (when in Ellet)
  • Manage storage areas and put away all deliveries when they arrive
  • Count and close cash drawer after closing, bundling money in safe for deposit
  • Notice if equipment operates properly and report any maintenance needs
  • Comply with health and safety regulations
  • Recommend new menu items and communicate customer feedback to Owners
  • Keep the bar area clean
  • Brew drip coffee as needed
  • Maintain an empty dirty dish bin 
  • Wash and put away dishes in the kitchen
  • Fill the drinking water container, mason cup tray, and buffet items
  • Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs on the floor
  • Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise
  • Maintain stock of clean mugs and plates
  • Delegate and complete tasks on the checklist (for the appropriate shift) with initials by who did what task, working ahead to ensure completion before the shift is over.  Stay until it is completed.
  • Complete daily tasks as possible (first shift), and complete them before end of the day (second shift)
  • If there is time and it is appropriate, complete items on the next shift’s checklist

Reporting Structure:

  • Owner
  • Leadership team – Store Manager, Head Baker
  • Lead Barista
  • Barista

Please thoroughly review our Vision Mission and Values. These are very important to us as a team to know and get behind these guiding principles! (You will need to know and align with them if you are chosen for an interview.)

First Avenue Coffee vision

Our vision is to be the heart and soul of Spokane, Washington’s vibrant coffee culture, serving as a community hub where people gather, connect, and savor exceptional coffee experiences. We aspire to create a welcoming and inclusive environment that fosters genuine connections, nurtures art and creativity, and fuels the aspirations of individuals from all walks of life.

First Avenue Coffee MISSION

Our mission is to be memorable in a class above our competitors by providing personalized service, exceptional coffee and treats, and excellent experiences in our sophisticated spaces.

First Avenue Coffee Core Values

COFFEE
We hope that we can help people discover how delicious coffee can be with a little time, attention, and love. So, our coffee beans will only be sourced from roasting partners that care about our world, Fair Trade, support women-owned farms, and are all organic. We love Roast House for all of these things and it is this partnership that makes us better all around.

HONESTY
Our team of baristas, bakers, and makers are founded on truth even if it is not impressive. First Avenue customers trust us for our integrity. Honest people produce the best results!
“Honesty is an expensive gift, don’t expect it from cheap people.” – Warren Buffet

KINDNESS
Kindness is our gift to our community. Our craft is for people by people. We honor our patrons with unrivaled enthusiasm. We believe kindness has everything to do with both coffee and life. We strive to build kindness into every part of our business because we know that good vibes can really go a long way toward positive outcomes.

PASSION
Our dedication to crafting exceptional coffee and treats is unwavering. We exist to offer deep and memorable experiences in a sophisticated way. Our love for hospitality, coffee, and culinary arts drives us. With every cup brewed and every treat prepared, we infuse our creations with the passion that fuels our commitment to excellence.

INNOVATION
Embracing change and creativity, we continually explore new horizons. Our commitment to innovation allows us to offer unique seasonal flavors and unexpected twists that surprise and delight our customers.

QUALITY CRAFTSMANSHIP
Quality is the cornerstone of our offerings. We uphold the highest standards in every aspect of our creations, from the selection of premium ingredients to the meticulous roasting and preparation processes. From our carefully selected coffees to our house-made syrups and baked goods, we refuse to compromise on delivering a consistently exceptional experience.

COMMUNITY
We believe in the power of connections. Our coffee shop is a gathering place where diverse individuals come together to share stories, ideas, and experiences. We actively contribute to the vibrancy of our region by fostering a welcoming and inclusive environment.

DIVERSITY
Just as our menu caters to a range of tastes, our inclusive mindset welcomes all. We celebrate diversity in our team, our offerings, and our patrons, fostering an environment where everyone feels valued and respected.

SUSTAINABILITY
We are committed to a sustainable future, sourcing our coffees and ingredients with a conscience. By prioritizing Earth-friendly practices we reduce our footprint and contribute to a healthier planet for generations to come.

First Avenue Coffee offers a competitive benefits package:

Opportunity to grow within
Paid Time Off
Industry Leading Tips
Employee Discount

First Avenue Coffee is an equal opportunity employer to all employees and applicants.

Job Type: Full-Time

Pay: From $18.00 per hour plus tips

If this is a fit for you, please apply with your resume to jobs@firstavenuecoffee.com