LEAD BARISTA

If you are kind, honest, and LOVE specialty coffee culture, keep reading to see if you have what it takes to be the Lead Barista at First Avenue Coffee …

Position Overview …

Barista responsibilities include educating customers on our menu, making recommendations based on the customer’s preferences, taking orders, up-selling special items, and keeping the facility clean and stocked. To be successful in this role, a barista must be kind and honest, should have customer service skills, a good latte art game, knowledge of brewing methods and specialty drinks, and a motivation to keep the store clean and presentable (while experience is not required, it is preferred). The barista should be flexible to work various shifts throughout the weekly schedule. 

The lead barista has a proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. The lead barista has the responsibility for serving all products with friendly, individualized attention toward each customer. He/she is also responsible for making a difference to our customers by educating them about our premium coffees and teas. Lead baristas are instrumental in building customer relationships and fostering a positive and friendly store environment. They also provide technical guidance to new team members and assist in the training program. The lead barista fulfills any other duties the store manager assigns and professionally represents First Avenue Coffee. All team members are expected to support the Mission Vision, and Values and follow the rules in the Employee Handbook.

Ultimately, the barista ensures an excellent experience for our guests.

This position’s compensation includes hourly wages and tips.

Product:

  • Educates our customers on the superior quality of Company products and services.
  • Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
  • Sells and serves baked goods and miscellaneous food items to customers.
  • Sells and serves products to customers in a courteous and friendly manner.
  • Continues to learn and educate themselves on whole bean knowledge, coffee blends, tea products, bakery items, coffee brewing, and blended products.
  • Participates in all sales promotions effectively and efficiently.
  • Safely handles all hot and cold drinks during drink preparation.
  • Ensures that all customers are educated on our products and services.
  • Maintains the highest quality, consistent product standards.
  • Follows all Company drink recipes and procedures.
  • Passes monthly re-certifications in a timely manner.
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Service:

  • Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks, and food items.
  • Verbally receives and calls back customer orders in a friendly manner.
  • Reports all customer complaints to manager
  • Responds proactively to prevent customer service situations.
  • Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
  • Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
  • Answers customer questions regarding coffee blends, preparation, and product freshness.
  • Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
  • Sells and serves baked goods and miscellaneous food items to customers.
  • Maintains efficient, friendly service standards and demonstrates such standards when training other team members.

Environment:

  • Provides superior services and promotes a friendly, comfortable environment by providing fast and friendly service. Perpetuates Company Guiding Principles and House Rules.
  • Restocks shelves, when necessary.
  • Routinely cleans the bar area, floor, windows and grinders, and takes out trash.
  • Assists in the distribution of weekly shipments and maintains a clean and organized storage room.
  • Reports potential safety hazards to the manager on duty.
  • Reports all employee accidents to the manager on duty.
  • Informs the manager on duty of any operational inconsistencies.

Requirements, Qualifications & Physical Demands

  • Honesty and kindness over everything
  • Runs errands, when needed.
  • Works special events, as needed.
  • Maintains positive Company morale.
  • Must be able to work overtime, as needed.
  • Must have expressed knowledge of espresso, brew methods, coffee process, and tea knowledge.
  • Good latte art skills
  • Ability to lead, communicate and train fellow team members in First Avenue Coffee standards.
  • Experience in retail/specialty stores or food establishments preferred.
  • Excellent verbal and written skills.
  • Well-organized and detail-oriented.
  • Register and cash handling experience.
  • Minimum high school diploma or equivalent.
  • Regularly required to stand, walk, talk and hear.
  • Frequently required to use hand to finger motions, handle or feel objects, and reach with hands and arms.
  • Regularly required to lift and/or move items up to 30 pounds.
  • Vision requirements: close vision, distance vision, and ability to adjust and focus.
  • Regularly required to handle food and hot beverages.

Reporting Structure:

Owner

Leadership Team – Store Managers, Head Baker, Head Chef

Lead Barista

Other Staff

Please thoroughly review our Vision Mission and Values. These are very important to us as a team to know and get behind these guiding principles! (You will need to know and align with them if you are chosen for an interview.)

First Avenue Coffee vision

Our vision is to be the heart and soul of Spokane, Washington’s vibrant coffee culture, serving as a community hub where people gather, connect, and savor exceptional coffee experiences. We aspire to create a welcoming and inclusive environment that fosters genuine connections, nurtures art and creativity, and fuels the aspirations of individuals from all walks of life.

First Avenue Coffee MISSION

Our mission is to be memorable in a class above our competitors by providing personalized service, exceptional coffee and treats, and excellent experiences in our sophisticated spaces.

First Avenue Coffee Core Values

COFFEE
We hope that we can help people discover how delicious coffee can be with a little time, attention, and love. So, our coffee beans will only be sourced from roasting partners that care about our world, Fair Trade, support women-owned farms, and are all organic. We love Roast House for all of these things and it is this partnership that makes us better all around.

HONESTY
Our team of baristas, bakers, and makers are founded on truth even if it is not impressive. First Avenue customers trust us for our integrity. Honest people produce the best results!
“Honesty is an expensive gift, don’t expect it from cheap people.” – Warren Buffet

KINDNESS
Kindness is our gift to our community. Our craft is for people by people. We honor our patrons with unrivaled enthusiasm. We believe kindness has everything to do with both coffee and life. We strive to build kindness into every part of our business because we know that good vibes can really go a long way toward positive outcomes.

PASSION
Our dedication to crafting exceptional coffee and treats is unwavering. We exist to offer deep and memorable experiences in a sophisticated way. Our love for hospitality, coffee, and culinary arts drives us. With every cup brewed and every treat prepared, we infuse our creations with the passion that fuels our commitment to excellence.

INNOVATION
Embracing change and creativity, we continually explore new horizons. Our commitment to innovation allows us to offer unique seasonal flavors and unexpected twists that surprise and delight our customers.

QUALITY CRAFTSMANSHIP
Quality is the cornerstone of our offerings. We uphold the highest standards in every aspect of our creations, from the selection of premium ingredients to the meticulous roasting and preparation processes. From our carefully selected coffees to our house-made syrups and baked goods, we refuse to compromise on delivering a consistently exceptional experience.

COMMUNITY
We believe in the power of connections. Our coffee shop is a gathering place where diverse individuals come together to share stories, ideas, and experiences. We actively contribute to the vibrancy of our region by fostering a welcoming and inclusive environment.

DIVERSITY
Just as our menu caters to a range of tastes, our inclusive mindset welcomes all. We celebrate diversity in our team, our offerings, and our patrons, fostering an environment where everyone feels valued and respected.

SUSTAINABILITY
We are committed to a sustainable future, sourcing our coffees and ingredients with a conscience. By prioritizing Earth-friendly practices we reduce our footprint and contribute to a healthier planet for generations to come.

First Avenue Coffee offers a competitive benefits package:

Opportunity to grow within
Paid Time Off
Industry Leading Tips
Employee Discount

First Avenue Coffee is an equal opportunity employer to all employees and applicants.

Job Type: Full-Time

Pay: From $18.00 per hour plus tips

If this is a fit for you, please apply with your resume to jobs@firstavenuecoffee.com